Useful information
Cancellation & Refund Policy
At Sole Mio Beach Club, we understand that plans can change. This policy outlines the terms under which bookings can be canceled or refunded.
1. Standard Cancellations
- You can cancel your beach day pass for free until 8am (Dubai time) on the day of your visit and receive a full refund. You may also choose free rescheduling, subject to availability.
- Cancellations made after 8am (Dubai time) on the day of your visit are not eligible for a refund.
- No-shows (without notice) will not be refunded under any circumstances.
2. How to Cancel or Reschedule
To cancel or reschedule your booking, please do it from the booking platform dashboard.
Or contact us directly via: Email: info@solemio.ae Make sure to include your name and booking reference in the message.
4. Event Bookings
Custom events or group reservations (e.g., birthday parties or corporate events) may be subject to separate cancellation terms, depending on the package and notice period. These terms will be communicated during the booking process.
5. Refund Process
- Approved refunds will be processed to the original method of payment within 5–7 business days .
- Processing times may vary depending on your bank or payment provider.
6. Non-Refundable Situations
Refunds will not be issued in the following cases:
- No-shows(Without notice)
- Change-of-mind cancellations after 8am (Dubai time) on the day of your visit
- Misuse of facilities or failure to comply with beach rules
7. Contact Us If you have questions regarding your cancellation or refund eligibility, feel free to reach out:
Sole Mio Beach Club Email: info@solemio.ae Website: www.solemio.ae